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PLATFORM KONSULTASI INTERAKTIF (CHATBOT) BERBASIS NLP DENGAN ARSITEKTUR WEBSITE TERINTEGRASI UNTUK EFISIENSI OPERASIONAL UMKM MUZAYYAN | BTP
HAK CIPTA

Platform Konsultasi Interaktif (chatbot) Berbasis Nlp Dengan Arsitektur Website Terintegrasi Untuk Efisiensi Operasional Umkm Muzayyan

Founder: Angga Kurniawan
Telkom University Purwokerto
06 July 2026
PLATFORM KONSULTASI INTERAKTIF (CHATBOT) BERBASIS NLP DENGAN ARSITEKTUR WEBSITE TERINTEGRASI UNTUK EFISIENSI OPERASIONAL UMKM MUZAYYAN

Deskripsi

Platform ini mengintegrasikan website profil, dashboard admin, dan chatbot berbasis NLP/LLM (Groq API) untuk mengotomatisasi layanan konsultasi UMKM Muzayyan melalui WhatsApp. Sistem mengatasi ketergantungan admin dan respons manual dengan menyediakan informasi produk, harga, dan pemesanan secara real-time. Evaluasi memperoleh kepuasan pengguna 86,19% dan mitra 99,09% (Sangat Baik), serta performa chatbot terbukti optimal pada metrik relevansi dan kelengkapan percakapan.

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Bandung Techno Park (BTP) is a center for innovation, business incubation, and technology development located within the Telkom University area in Bandung. BTP serves as a bridge between universities, industries, and the government to foster the creation of startups, applied research, and market-ready technology products. Its facilities include coworking spaces, incubation programs, and business mentoring to support Indonesia’s innovation ecosystem.
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